Designed in Copenhagen, Denmark
Fast delivery and easy returns
30-day return policy
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FAQ / Delivery / I received the wrong item. What do I do?

If you received the wrong item or are missing items from your order, please contact us and include the following information:

  1. Your order number. You'll find it in your order confirmation email.
  2. A picture of the wrong product. This will help us make sure others don't face the same problem if there's been a mistake in the shipping department. Thanks for helping us help others!

We'll send you the correct item as fast as possible and let you know if we want you to return the wrongly delivered item. We will, of course, cover all shipping costs.

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Delivery

We offer fast and secure delivery to all countries as well as flexible delivery methods depending on your gifting needs.

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Returns

All purchases made at Abelstedt can be returned or exchanged within 30 days.

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Payment and Security

We use secure encryption technologies when transferring and receiving customer information.

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Shopping

Shop Abelstedt designs you love with confidence and ease.

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Jewelry

Every purchase arrives in the iconic Abelstedt Blue Box sealed with a white satin ribbon.

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Love and Engagement

Our experts are ready to help you choosing an engagement ring, selecting wedding bands, or finding a special anniversary gift.

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Watches

Learn about how to care for your watch, how to change your watch strap, and more.

Explore Watches FAQs →

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