Delivery & Returns
Fast Worldwide Delivery
Enjoy fast and secure shipping and returns on all orders to all countries. Additionally, we offer flexible delivery methods depending on your gifting needs.
Although we usually ship your order within the same day, we aim to dispatch all orders within 2 business days from when the order was placed. Please allow 0-2 business days to receive your shipping confirmation and tracking information.
Customs, Taxes, and Duties
Abelstedt is not responsible for any import duties, taxes, customs fees, brokerage fees or any other charges issued by your local government. These charges are the responsibility of the recipient and the funds are received exclusively by your local government. Since these duties and taxes differ between different countries and states we are unable to provide an estimated cost. For further information you will have to contact your local customs office. Shipping fees and taxes will not be refunded for packages that are refused due to VAT/duties.
Return or Exchange?
If you wish to exchange or return your Abelstedt jewelry, you can preferably print and use our return form for an easier and faster service.
Return processing may take up to one week.
For faster service concerning exchange/return, please use the above return form that you can print out and send with your return package. Alternatively, you can attach a note with the same information (order number, order date, name, exchange request, contact information). Send the return package to:
Finsensvej 4F, 2.7
No personal service on the address.
Make sure that you are sending the products packed with all elements. If you need to exchange sizes, and the exchanged jewelry must be sent to an address other than the first delivery address, we need the name, telephone number and e-mail of the person at that address.
Return & Exchange
There are a few essential things to be aware of when you wish to return a product to us.
- All Christmas gifts can be returned or exchanged until January 31, 2021.
- Only purchases made on abelstedt.com
- For refunds, be sure to enclose the receipt for your purchase. If not, the purchase will be returned.
- Make sure that you ship your package with distribution.